● Please use the “Order Communication” function to notify the return and maintain the integrity of thegoods.
● If the goods are defective, please keep theintegrity of the goods and take photos to inform the customer service staff. Wewill give the replacement or return. The goods will be returned by the buyer,and We will bear the cost of shipping back and forth.
● If the buyer orders the wrong item and thegoods have been shipped, you can exchange the goods. The buyer must bear thepostage for returning the goods. After receiving the returned goods, the storewill return the exchanged goods and bear the postage returned.
● If the goods are shipped, if they aredamaged, scratched, lack of accessories and lack of packaging due to improperuse, they cannot be returned.
● In case of failure to ship the goodssmoothly, in order to avoid the long-term, we will inform the buyer whether thebuyer still has the right to purchase the goods.
● Delivery time：We will send thepackage within 2 businessdays after we receive the order.
● 7-11 pickup in the store：2-3 days will arrive designated 7-11 stores after sending thepackage, will benotified by the newsletter and email and the buyer will be required to bringthe documents within 7 days.
● Taiwan Island：Chunghwa PostParcel, arrive in 2-3 business days after delivery. Please payattention to the receipt of the goods.
● Outlyingisland of Taiwan：ChunghwaPost Parcel, arrivein 3-5 business days after delivery. Please pay attention to the receipt of thegoods.
● Hong Kong & Macao：Hong Kong (HK) and Macao (MO) use SFExpress, arrive in 2-3 business days after delivery.